Privacy Policy

1. Introduction

Jamaica Raye's Ltd. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit jamaicarayes.com (the "Site") or interact with our brand, products, and services.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name and email address when you subscribe to our mailing list or submit an enquiry.
• Usage data — pages visited, time on site, browser type, device type, and IP address, collected automatically via analytics tools.
• Communications — messages you send us directly via email or through any contact form on the Site.
• Cookie data — preferences and session information stored in your browser (see Section 6).

We do not collect sensitive personal data (such as health information, financial data, or government identification numbers) through this Site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support.
• Send you updates, news, and promotional content about Jamaica Raye's — only where you have opted in.
• Understand how visitors interact with the Site so we can improve it.
• Ensure the security and proper functioning of the Site.
• Comply with legal obligations applicable to us in Kenya and other jurisdictions where we operate.

We will never sell your personal information to third parties.

4. Legal Basis for Processing

Where data protection law requires a legal basis for processing your personal information, we rely on:

• Consent — when you subscribe to our mailing list or accept non-essential cookies.
• Legitimate interests — for analytics and Site security, balanced against your privacy rights.
• Legal obligation — where required by applicable law.

5. Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating the Site and our business (e.g. email platforms, analytics providers). These parties are contractually required to handle your data securely and only for the purposes we specify.

We may also disclose your information if required to do so by law or in response to a valid request by a public authority.

6. Cookies & Tracking

• Essential cookies — strictly necessary for the Site to function (e.g. remembering your session). These cannot be disabled.
• Analytics cookies — help us understand visitor behaviour (e.g. which pages are most popular) using aggregated, anonymised data. We use tools such as Google Analytics for this purpose. These cookies are only set with your consent.
• Preference cookies — remember your settings or choices on the Site (e.g. language or display preferences).

You can control or delete cookies at any time through your browser settings. Most browsers allow you to refuse new cookies, delete existing ones, or be alerted when a cookie is set. Please note that disabling certain cookies may affect the functionality of the Site.

For more information about cookies and how to manage them, visit allaboutcookies.org.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Mailing list subscribers' data is retained until you unsubscribe. Analytics data is typically retained for 26 months before being anonymised or deleted.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to correct inaccurate or incomplete information.
• The right to erasure ("right to be forgotten") of your personal data.
• The right to withdraw consent at any time where processing is based on consent.
• The right to object to processing based on legitimate interests.
• The right to data portability where applicable.

To exercise any of these rights, please contact us using the details in Section 10.

9. Third-Party Links

Our Site may contain links to third-party websites (for example, Jam Raye Farms). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please reach out to us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes constitutes acceptance of the revised policy.